Search 1000's of live jobs

Full Job Description THE ROLE: Customer Service Associate - Non-Voice. About the Job Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers. As a Customer Service Associate - Non-Voice, You Will… Provide support and resolve technical issues via email and other electronic communications Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.. Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs Leverage your experience to provide feedback to the team on how to improve our services Drive customer communication during critical events. As a Customer Service Associate - Non-Voice, You Have… 6 months to 4 years of customer service experience through phone, email and chat. Fluency in written English Experience in the gaming/tech support (asset) Excellent oral and/or written communication skills Customer service experience with strong customer focus Excellent team player with experience and passion for gaming Strong multi-tasking skills Strong analytical and troubleshooting skills The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis Benefits of working as a Customer Service - Non-Voice: An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance Job Types: Full-time, Regular / Permanent, Fresher Salary: ₹155,784.20 - ₹350,753.35 per year Benefits: Food provided Health insurance Internet reimbursement Schedule: Night shift Rotational shift US shift Supplemental pay types: Performance bonus Ability to commute/relocate: Electronic City, Phase 1, Bengaluru - 560100, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred)

Full Job Description Responsibilities Research prospective accounts in targeted markets, pursue leads, and follow through to a successful agreement Understand the target markets, including industry, company, project, company contacts, and which market strategies can be used to attract clients Collaborate with design and sales teams to ensure that requirements are met Maintain relationships with current clients and identify new prospects within the area you have been assigned Possess a strong understanding of our products, our competition in the industry, and positioning Follow the latest industry developments and stay up-to-date on corporate competitors Monitor and evaluate industry trends and customer drivers, and meet regularly with managers and stakeholders to discuss strategy Manage proposal response process, including detailed RFP requirements, content creation, and inputs from various sources Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals Requirements and skills Any Degree plus 10-20 years of experience in high-growth corporate markets Five years proven track record in business sales or related market Excellent organizational skills, with emphasis on priorities and goal setting Strong proficiency in Microsoft Word, Excel, PowerPoint, and statistical analysis software Superior presentation and communication skills, both written and verbal Technical skills required to understand and propose products or solutions by focusing on client requirements Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner Successful track record in B2B sales and negotiation Experience in sales techniques Proficiency in data analysis, forecasting, and budgeting Proven ability to plan and manage resources Job Type: Full-time Salary: ₹960,000.00 - ₹1,440,000.00 per year Benefits: Health insurance Paid time off Schedule: Day shift Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Business development: 10 years (Preferred)