Teleperformance

KEY SKILLS: A “Customer Service Representative” must have  Excellent verbal, written and listening skills  Should have good command over Grammar and Fluency in English  Should not have any MTI while conversing  Details of several functions to provide quality service  Good knowledge of computers (Microsoft-troubleshoot)  Ability to Write/type messages to ensure professional tone JOB DESCRIPTION:  Handle queries and complaints of the Amazon related to products  Transaction handling Services, Problem Solving Efficiency  Numerical Ability, High level of accuracy  Energetic, friendly and approachable individuals that understand the impact of great customer service  Responsible to deliver high quality and productivity results that meet the identified targets  Strong ability to multitask and take fast decisions independently  Maintains composure and patience with customers JOB SUMMARY: This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively DESIRED CANDIDATE PROFILE:  Education qualifications – HSC/Any Graduate  Good knowledge of computer (typing speed 30 words per minute, accuracy at least 85%)  Excellent interpersonal skills  Should not be below 18 years of age  Flexible to work in rotational shifts as per US Hours, according to business needs