Floor Supervisor

  • Chennai, Tamil Nadu, India
  • May 25, 2019
Full time Customer Service

Job Description

  1. Implementing Service RECODE process in workshop repair activities to ensure complete customer delight
  2. Defining the targets in terms of number of job cards, parts business, labour revenue generation, workshop daily planning and service promotional activities
  3. Tracking the target achievement on a weekly basis, review with Service advisor, Floor supervisor & parts manager
  4. Daily tracking of deliveries & ensuring adherence to delivery SOPs
  5. Daily/Weekly/Monthly performance reporting to GM- Service
  6. Monitoring workshop utilization and productivity
  7. Keeping a track on inventory of parts and spares
  8. Continuous monitoring of the attainment of the goals set as above and the prompt initiation of corrective measures where required
  9. Ensure that the dealership is presented as the best service provider in its territory. In terms of customer relations this means that the focus of all the Workshop Manager’s efforts must be satisfaction in terms of service quality
  10. Facilitate and Implement IT systems in order to provide target group-oriented customer support to Service customers
  11. Co-ordinate all activities within the workshop service department and also ensure a good level of cooperation with other departments.
  12. Ensure that After Sales Standards and appropriate safety measures are implemented and are being followed in the workshop
  13. Plan & implement workshop promotional activities, along with the Service marketing executive & service Advisor
  14. Control expenses to meet yearly budgetary guidelines



  1. Recruitment profile:
    1. Educational Qualifications: Tech/ extensive technical experience
    2. Industry: Auto [2 wheeler preferred]
    3. Minimum experience: 8 years
    4. Profile: extensive technical experience especially for automobiles [2 wheelers], adherence to processes and norms
    5. Passions/ Interests: Passionate about Royal Enfield and motorcycling, owns/ rides one himself
    6. Competencies:
      1. Extensive technical knowledge
      2. Multi-Tasking, time management & prioritizing
  • Planning and Organizing, Operational Excellence, detail orientation
  1. Problem Solving & Decision Making
  2. Financial Acumen, controlling budgets
  3. People Management, coaching a team

 Contact :7395999742