JOB DESCRIPTION Customer Service Representative -
Job Function :Customer Service Representative
Voice/Email
Experience:6 months experience
preferred
Specialization:Operations
Level:Executive
Industry:CRM/CallCentres/BPO/ITES
Location:Jaipur
Salary: 23-27 k
PG & Above:HCS/Graduate
Must have good command over Grammar and Fluency in English. KEY SKILLS:
A “
Customer Service Representative” must have
- Excellent verbal, written and listening skills
- Should have good command over Grammar and Fluency in English
- Should not have any MTI while conversing
- Details of several functions to provide quality service
- Good knowledge of computers
- Ability to Write/type messages to ensure professional tone
JOB DESCRIPTION:
- Handle queries and complaints of the Amazon related to products
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly and approachable individuals that understand the impact of great customer service
- Responsible to deliver high quality and productivity results that meet the identified targets
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
DESIRED CANDIDATE PROFILE:
· Education qualifications – HSC/Any Graduate
· Excellent interpersonal skills
· Should not be below 18 years of age
· Flexible to work in rotational shifts as per US Hours, according to business needs.