Job Description
Call Center Representative Job Description
* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures; reporting malfunctions.
* Updates job knowledge by participating in educational opportunities.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Call Center Representative Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Modi Corporation’s is based in Surat (India). Modi Corp. is engaged in delivering ITeS services to onshore and offshore clients. Formed on June 2010, the company was founded on the core values of Transformation, Excellence, Integrity, Care, and Trust. And creating a win-win situation with clients, employees, etc., which we value as an essential ingredient for our long-term success. Modi Corp. specializes in the delivery of integrated solutions that leverage its expertise across multiple delivery teams involving Call Center and BPO. Modi Corp. offers its clients a unique advantage by our integrated approach in designing and implementing customized outsourcing solutions.
We consult our clients to understand their needs and internal processes and build solutions accordingly and implement them while ensuring continuity in services. All our clients benefit from Modi Corp. commitment to quality, integrated approach to outsourcing and economical solutions.We operate 24x7 in a state-of-the-art center. We are a group of dedicated people who are committed to outlive customer expectations, motivated professionals who aim to achieve excellence through dedicated teamwork, attend to every client with zeal. Working with Modi Corp. is a cost-effective alternative to onshore or offshore services. We have access to the highest levels of skilled and educated labor. We see ourselves as a strategic partner rather than just a service provider. We engage with selected clients where we are confident of adding value to their business.
The company's value is: “We maintain the highest standards of integrity and honesty.��? “We commit our capabilities, meet every commitment and keep our clients and colleagues informed at all times. ��? “We earn the complete trust of each other, our clients and their customers.��?
Modi Corp. Vision is “To deliver comprehensive ITeS and BPO solutions under one roof across multiple industry verticals & transform their business through our expertise in IT.��?
Our History
Modi Corporations was started as a small outsourcing company and started dealing with small USA clients for outsourcing campaigns.
June 2010 - started out as a new emerging outsource seeking to join hands with new clients and new centers.
October 2010 - March 2011 - the company still continues in the same area of outsourcing but now has joined with several new clients and made a chain of 15 centers across the globe.
April 2011 - March 2012 - continued its growth and made a new mark in to the industry and made new history of connecting with centers across the globe. Total number of Contact Centers connected to Modi corporation by the end of March 2012 was 42.
March 2012- Till Today - The company has now been also registered in USA, UK & CANADA and is now making new tie-ups and connections with more International Business Tycoons to bring more Call Center Industry Business to the Chain of Modi Corporations.
January 2014 - Modi Corporations has now been listed as Irfan Modi Corporation's Private Limited as per the Indian Government Company's Regulation Act 2013.