Technical support executive

KEY SKILLS:
A “Customer Service Representative” must have
 Excellent verbal, written and listening skills
 Should have good command over Grammar and Fluency in English
 Should not have any MTI while conversing
 Details of several functions to provide quality service
 Good knowledge of computers (Microsoft-troubleshoot)
 Ability to Write/type messages to ensure professional tone
JOB DESCRIPTION:
 Handle queries and complaints of the Amazon related to products
 Transaction handling Services, Problem Solving Efficiency
 Numerical Ability, High level of accuracy
 Energetic, friendly and approachable individuals that understand the impact of great customer service
 Responsible to deliver high quality and productivity results that meet the identified targets
 Strong ability to multitask and take fast decisions independently
 Maintains composure and patience with customers
JOB SUMMARY:
This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively
DESIRED CANDIDATE PROFILE:
 Education qualifications – HSC/Any Graduate
 Good knowledge of computer (typing speed 30 words per minute, accuracy at least 85%)
 Excellent interpersonal skills
 Should not be below 18 years of age
 Flexible to work in rotational shifts as per US Hours, according to business needs