IT Admin Associate

  • UCA Consulting
  • Bengaluru, Karnataka
  • Jan 24, 2023
Full time Information Technology

Job Description

Full Job Description

Job Description:

We are looking for an IT Admin Associate to maintain a reliable, secure, and efficient data communications network.

Requirements and Skills :

  • Ability to perform remote troubleshooting and provide clear instructions
  • Customer-oriented attitude
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals
  • Installing and upgrading operating systems and computer software.
  • Basic knowledge of Active Directory, DNS, NTFS
  • Troubleshooting networking and connection issues
  • Knowledge of popular operating systems (Windows 10, Windows Server), software applications, and remote connection systems
  • Basic knowledge of Domain & Group policies
  • AWS, Azure knowledge are added advantage

Responsibilities:

  • Address user tickets regarding hardware, software, and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement
  • Provident Fund
  • Work from home

Schedule:

  • Rotational shift
  • US shift

Experience:

  • total work: 1 year (Preferred)