Technical Support Associate (Inbound)

  • WB Technologies Pvt. Ltd.
  • Sector 63, Noida, Uttar Pradesh, India
  • Apr 02, 2017
Full time Customer Service Information Technology Sales

Job Description

Job Description:-
Designation- Technical Support Associate (Inbound)

Location- Noida, India

Salary Range- 15k-50k + Amazing Incentive
·        Candidates should have excellent communication skills.
·        Minimum 1-2 years of IT Sales/ quota-carrying experience.
·        Able to take the calls regarding emails, games, printer, router, laptop, Wi-Fi, and solve the query of US clients.
·        Troubleshooting technical issues related to computers & focus on selling of Annual/ Per incident plan.
·        Responsible for effectively handling customer objections/queries and meeting conversion/revenue targets. Respond to request for support and assistance from customers.
·        Should have strong technical aptitude and understanding of IT/ Technology.
·        Willing to work in US timings.
·        Achieving Team Targets.

Candidate Profile:-

Under Graduate, Graduate or Above ( Any Stream).
Good Communication Skills.
B.Tech, B.C.A, any computer background and basic computer knowledge for troubleshooting or technical aptitude (ability to learn).
A desire to continually learn about products & services.
Accuracy and Time Management skills.
Target Oriented person with a zeal to perform